Chris Mathews, vice president and health practice leader, Washington, D.C., The Segal Company

This session will focus on the key factors hospital leaders should consider when thinking about adding consumer-driven health plans to the employee benefits portfolio. Topics will include the financial impact of CDHPs, employee demographics and preferences, disease management programs and vendor selection.

Greg Morris, chief operating officer, national health care practice, Aon Corp.

Led by one of the original pioneers of consumer-driven health plans, this session will address how consumers evaluate hospitals and what to expect in the future. Participants will learn what types of health care data are available to consumers, the metrics and methods used to collect the data and how consumers access the information. With this knowledge, health care leaders will be able to position their organizations to succeed in a consumer-driven market.

Tupper Hillard, vice president, national communications, The Segal Company

Once the decision is made to offer CDHPs as part of a hospital’s employee benefit plan, communication with employees is essential. This session will focus on how to identify employee information needs and develop support tools as part of a successful communications plan.

Allan DeKaye, president and chief executive officer, DeKaye Consulting, Inc.

This session will address a number of operational issues that hospitals will face as CDHPs become more common among patients. Among the topics addressed will be how to recognize CDHPs at registration, what policy or procedure changes might be necessary, how to manage a steep increase in self-pay accounts, the impact on financial assistance and bad-debt practices, and how to use technology and non-traditional operational approaches.